DROID After Sales Service

An excellent Wet Wipes Machine is only the start to high productivity in wet wipes packaging.

The crucial is what follows.

With the right post-sales services and spare parts you can ensure short downtimes,
low overall costs (total cost of ownership – TCO), a high level of production reliability, or even an output improvement.

DROID can assist you here.

Droid After-Sales Service Process

At DROID, great importance is attached to dedicated customer support following wet wipes machine delivery.

DROID’s Post-sales engineers are trained professionally, to respond in a proactive manner to the needs of customer whenever operational guidance, repairs and maintenance are requested.

Over 97% of challenges on installation, operation and repairs that may arise can be solved quickly and cooperatively, by remote assistance via live chat，illustrative images or real-time videos.

Operated by a veteran team with industrial backgrounds up to 20 years, DROID has set up a trouble-shooting data base, where common operational problems and corresponding solutions can be quickly cited, by our customer support team, to address emergent issues.

Any malfunctional spare parts under warranty, that require replacement can be couriered to customer free of charge by express within 24 hours.

DROID strives to stand behind innovative, trendy and quality global wet wipes brand as a strong technology force.With its responsive customer support, DROID has won extensive trust, by many global customers.

Opt for DROID, Worry Less.

Remote Control Support

All of our latest wet wipes machines can support remote control via cable-free Internet of things ( IOT ) already embedded in our system.

Any Program updates or trouble shooting request can be handled on the other side of globe.

Procedure of remote control is super easy with shorter downtime: no software is required. our engineer is able to connect to and control your wet tissue packaging machine directly from our laptop.

24/7 Online Technical Support

An online discussion group will be formed by Droid’s trained technical engineers and customer care staff who are capable to communicate in fluent English to solve any technology issues that may arise when machine is put in use.

Remote control support is viable to do trouble-shooting and solve problems for our customers on the other side of the globe in a short time to reduce unplanned machine downtime.

wet wipes machine manufacturer China 4 1030x738 - Droid After-Sales Service

wet wipes machine 1030x738 - Droid After-Sales Service

wet wipes machine manufacturer China 1 1030x536 - Droid After-Sales Service

wet wipes machine manufacturer China 2 1030x650 - Droid After-Sales Service

On-site Technical Support Installation & Training

DROID technicians will complete installation, commissioning and training at the Buyer’s premises following wet wipes machine delivery .

Adequate Training will be provided to all operators and staff who are going to be in contact with our wet wipes machines.

Operator Training:

Training is provided to all employees who are in contact with DROID wet wipes machines.

We aim for all employees to gain a full understanding of our wet tissue machine and its capabilities to un-leash its full potential.

DROID Wet wipes machine training includes:

Hands-on Instruction on wet wipes machine mechanical adjustment, parameter setting & safe operation notice;
Setting up Standard operation procedures on the operation of each wet wipes production line so that each operator could master the skill fast;
Guidance on consumable components, preventative maintenance & regular cleaning procedure.