Core Principles
Being a Customer-Obsessed Business
“Obsession,” in the truest sense, describes Droid’s focus on being persistent and preoccupied with the wants and needs of customers—often even before the customers themselves know what it is they want.
Droid is obsessed with making its customers happy. It’s not just serving the customer. Obsession is about always going beyond the norm— It’s inventing on the customer’s behalf, it’s improving the customer experience, and it’s getting the customer to say “Wow” because they’ve gotten more than they expected.
And that’s what we mean by “obsess over customers.”
Integrity Is The Best Policy
Integrity is the heartbeat of Droid, and we believe it is integrity that makes a company built-to-last.
“Integrity” has become second nature at Droid and it could be translated into being constantly trustworthy, credible and responsible with each customer—whatever has been promised is sure to be delivered—and instantly trade off short-term profits for the chance to engender long-term customer loyalty.
Word of mouth remains the most powerful customer acquisition tool we have, and we are grateful for the trust our customers have placed in us.
Repeat purchases and word of mouth are the product of living up to the expectation from customers which make Droid the preferred wet wipes machine supplier in China.
Apply Long-term thinking
Long-term thinking is ingrained in Droid’s daily operation.
Unlike other companies, Droid’s focus on wet wipes machinery business has never been shifted.
Everyone in Droid are encouraged to make constant improvements on our technology, product, process and service with dedicated know-hows to build something that matters to our customers, something that we can all tell our grandchildren about.
Long-term thinking requests us to always stand behind our products, we do not skirt problems.
It also allows Droid to focus on metrics that matter. In Droid’s case, those metrics are customers and revenue growth. Investing in— and improving—the customer experience increases repeat purchases and the strength of the company’s brand.
START WITH A CONVERSATION
Let’s connect for a quick conversation to see if we are the right fit for each other.
We promise to provide some helpful resources and point you in the right direction.